ASGCO® engineers, manufactures, distributes a wide array of conveyor and screening components, all specifically designed for the above ground and underground mining, aggregate, cement, recycling, bulk shipping terminals, pulp and paper, recycling, food processing, and other bulk material handling industries. We focus on providing exceptional products and services to our customers with the best solutions to their conveyor and screening material handling applications.
ASGCO® has an IT Support Tech position open for someone with a great positive attitude and excels at working in Information Technology operations that helps drive the business. ASGCO® offers a competitive salary, an excellent benefits package which includes options for healthcare coverage, 401(k) plan, profit sharing, vacation, and paid holidays.
PURPOSE OF ROLE:
The primary purpose of this role is to provide the first level support to resolve problems with products and applications and create documentation by entering details of problems, status of service requests, and resolutions into the company tracking system. This includes responsibility for performing documented solutions for known hardware and software issues.
RESPONSIBILITY STATEMENTS
- Provides first-level support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly)
- Analyzes and prioritizes incoming requests
- Attempts to resolve problems by applying documented solutions
- Routes problems as necessary to appropriate resource (e.g., support team, vendor)
- Provides status updates
- Performs documented break/fix repairs on PCs, thin clients, printers, servers, mobile devices, and held devices and software applications
- Interacts with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary
- Looking for a basic understanding of the IOS and Android OS
- Basic understanding of Microsoft windows & office products
REQUIRED EDUCATION/EXPERIENCE
- Bachelor’s Degree; Computer Science, CIS, or related field
- 3+ year(s) Experience providing first level support for IT systems in a corporate setting, including diagnosing, troubleshooting, and resolving incidents
- 3+ year(s) Experience in software installation and support
Compensation / Benefits:
- We offer rewarding growth and career opportunities in a financially stable company, with a strong leadership team.
- We provide an excellent salary structure that is complemented by outstanding benefits, including health insurance (including company-paid dental, vision), life insurance, 401K plan, profit sharing, holiday pay, and paid time off.
If you are interesting in joining the ASGCO Team, please forward your resume and cover letter for consideration to mgooley@asgco.com